How Can We Help You?
Order & Package
1. You can shop online and use our warehouse address
2. We receive and keep all your packages at our warehouse
3. When you want those to send to you, you can fill the consolidation form about: what items, address, etc
4. We will gather, packed, and coùnt the shipping fee
5. You pay the shipping fee
6. We send it to you
With this service you may SAVE MONEY on the shipping fee compare if you send EACH of your online shopping DIRECTLY to your address.
For the detail information about price, kinds of warehouse services, etc you can visit warehouse.kstairway.com
We will send you an email notification for every updates of your order
Through our website kstairway.com you can find various K-pop stuffs ranging from goods available at official stores such as Weverse, JYP stores to concert tickets and other limited items. 🎫
Don’t hesitate to send us a message if you have any questions about Kpop concert. Danny Oppa has tons of experiences in TICKET WAR! 🔥 🔥 🔥
হ্যাঁ, ড্যানি Oppa সবসময় আপনাকে সাহায্য করতে প্রস্তুত. দয়া করে আমাদের জানান কি ধরণের জিনিষ আপনি প্রয়োজন, এবং আমরা হিসাবে এটি করা হবে একটি বিশেষ অনুরোধ. তবে কিছু কিছু ক্ষেত্রে সীমিত সামগ্রী খুঁজে পেতে সহজ হয় না. যদি অপ্রত্যাশিত কিছু ঘটে, যেমন আমরা প্রদান করতে পারেন না stuffs যে অনুরোধ করা হয়, আমরা সম্পূর্ণ ফেরত দিতে আমাদের গ্রাহকদের.
Yes, at our homepage you can find special price option for big quantity purchase. For 50 pcs and more, you can contact us for a wholesale price.
You can contact us (insta DM, FB messenger, email, line, etc) and don’t forget to mention your order ID/ consol ID/ assisted purchase ID
Please check it at our website (www.kstairway.com), write the item name at the search colomn. If it is there, you can order directly. If not, means we do not sell it yet. But, don’t worry you may ask us to provide it or you can also use our assisted purchase service
You can claim free album if you buy the photocards:
1. The same version with the photocards
2. The same (or less) quantity with the photocards
Usually photographs are given random, unless there is options you can choose. For random photographs you may write notes about your request, we can not promise you but will give the best as the stock available
Assisted purchasing is a service that helps customers in finding the stuffs from Korea market. Not only K-pop stuffs but we can also help you to finds any random stuffs, such as Novel, household appliances, and others. You don’t need to worry about “how to order stuff from weverse shop” কারণ আমরা এটা করতে হবে সব আপনার জন্য.
লিঙ্ক সহায়তায় ক্রয় লিঙ্ক
Yes, You can use our Assisted Purchase Service:
1. You can fill the assisted purchase service form (about the items detail, link, quantity, etc)
2. We will buy it for you and will inform you after we get it
For detail information you can visit https://warehouse.kstairway.com/buying-service-korea/
You can copy paste this:
서울 특별시 은평구 응암동22 길20 지하1층
add your SNS id <– most important
Postal Code 03467
Phone +82-10-7622-6372
For Example
*Name : Daniel
*Address: 서울 특별시 은평구 응암동 419-250 지하1층Daniel Insta
*Postal Code : 03467
*Phone +82-10-7622-6372
Important to write your SNS id at the address section. Otherwise we can not identify your package.
Shipping
If you want to know the shipping fee, you can make a simulation order:
1. Put all the items you want
2. Choose shipping company
3. Fill your address
Our system will automaticly show you the shipping price.
In some cases, human error may happen. We will immediately review your order and discuss the best way for paying compensation. We may resend the correct item, and/or in several cases, refund will be done instead.
